Translation Lab FAQs

Translation Lab FAQs

1. When clicking on the logo, breadcrumb, cart, or checkout buttons, I am redirected to the default language?

Shopify released its native multi-language support or the so-called store languages back in December 2019. Note: Translation Lab provides only the admin UI to manage the store languages.

To load your store in a different language, you need to load the language-specific URL or the so-called locale URL. For example: https://mystore.myshopify.com/de

Although most themes for Shopify have already been updated to support the store languages as described here, you might be using an old version of your theme.

Themes that have not been updated use relative URLs in their HTML like /cart, /checkout, etc. These relative URLs need to be replaced with the new routes object as described here.

If your theme does not support the store languages and does not make use of the routes liquid object, please contact your theme developers for an update.

 

2. My checkout is not translated?

Please see the answer to the above question. 

 

3. The titles of my recommended or related products sections are not translated?

Please see the answer provided to question #1.

 

4. How to translate the home page of my store?

As every theme is different, the translatable resources provided by Shopify multi-language support might be situated in different places.

Check at Content Translation → Translation Of drop-down menu → Theme for the homepage translations or any theme-specific translations.

 

5. What to do when some translations are missing?

Sometimes, you might not be able to find the resources you want to translate. Usually, these resources are part of your theme. To be able to find these resources, you need to understand how the Shopify store languages feature works with your theme. Note: Translation Lab provides only the admin UI to manage the store languages.

Shopify will go through your theme and pickup every string which is present in your current locale .json file and make it available for translation.

What they also do is find all section settings in the settings_schema.json or in the section liquid files and also make them available for translation. It is important to note that only settings of type text will be available for translation. These settings are usually section titles, subtitles, etc.

So if you are not able to find a particular resource for translation, do look on the Translations → Theme → Sections page in Translation Lab.

 

6. I added the language switcher to my theme, but it is not showing, or it is showing, but it does not look good?

If your language switcher is not showing, it might be because you have only one published language.

Because every theme is different, the language switcher needs a bit of CSS work to make it look native to the current theme. We are gradually adding default styling for the most popular Shopify themes. If you are not happy with how the language switcher looks on your theme, it could be that we have not yet added your theme to the default styles. In that case, contact us for support.

Please note that if you are using a custom theme or a heavily customized version, the language switcher will also have to be customized, which we can do for you but will charge you a small fee.

 

7. I wish to have flags in the language switcher? How do I achieve this?

The language switcher does not currently support flags. Please contact us for support. If you're on the Pro plan, you won't be charged. If you're using the free version of Translation Lab, we will charge you a small fee to customize the language switcher.

 

8. Can I translate everything automatically?

Translation Lab's Pro subscription plan provides you with an option to translate your store automatically.

Our automatic translation uses the Google Translate API with its neural networks AI. This means that your conversions will be as accurate as they can be when done by a smart machine.

 

9. Will the automatic translation work with HTML?

Yes! If you are translating text, which also contains HTML code (product descriptions, for example), the HTML code will be retained, but the actual text will be translated.

With the Pro package, you can translate up to 250,000 characters using this option.

 

10. Does the app provide the option to automatically detect locale?

We are currently adding this feature to the app. In the meantime, please use one of the solutions on this page.

 

11. How to translate the email templates?

This is a known issue in Shopify, but luckily there is a workaround. Please see: Selling in multiple languages

For a notification template to appear under Translation Of → Email Templates in our app, the default message has to be modified. Just add whitespace somewhere in the template and save it. That's it.

 

12. How to change the text of the language switcher drop-down?

You have a few options on what text to display in the language switcher. You will have to edit the translation-lab-language-switcher.liquid file in the Snippets folder.

You are looking for the following code:


option.text = lang.iso_code;

This will show the ISO code of the given language - EN for English, DE for Deutch, RU for Russian.

option.text = lang.name;

This will show the full name of each language in the drop-down translated to the current language - English, Deutch, Russian if your current language is English.

option.text = lang.endonym_name;

This will show the full name of each language in the drop-down translated to the corresponding language - English, Deutsch, Русский (doesn't depend on, which is your current language).

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  • Radostina @ Sherpas Design

    Hello, Guldberg!
    Could you, please, submit a ticket so that our support team can have a look at your store?
    Best,
    Radostina @ Sherpas Design

  • Guldberg

    Hi,
    I can’t find all of my navigation links under the Translations > Translation of > Link section. Do you know why that happens? It is the only thing I am missing to fully translate my page.

    Hope you can help.
    Best regards, Guldberg.

  • Radostina @ Sherpas Design

    Hello, Sixtine!
    Because every theme is different your homepage text can be located in different theme locale strings or theme sections. Please, look at the Translations > Translation of > Theme section page in Translation Lab. As each theme has a big number of theme-specific resources, you can use the search field there to look for the resource with a given text.
    Hope this helps! If you need further assistance, please, submit a ticket so that our support team can have a look at your store and fix the issue for you!
    Best,
    Radostina @ Sherpas Design

  • Sixtine

    Hi,

    I am working for a French children’s wear brand. I am using Shopify for our website and Translate Lab to translate the website from French to English. I’ve just edited the « announcement bar » of the French homepage but I cannot find how to edit the English version.

    Can you help me please?

    Thank you.

    Sixtine

  • Radostina @ Sherpas Design

    Hi, Suzanne!
    Could you, please, submit a ticket so that our support team can have a look at your store and fix the issue?
    Best,
    Radostina @ Sherpas Design

  • Suzanne

    Hi there, Some of the meta titles and meta descriptions that i have entered on shopify pages are not showing up for translation in the app. First i was just missing one, but after refreshing a whole bunch of them that were there 2 minuted ago, were suddenly gone. Could you please help me solve this? My theme is Debut. Thank you so much! Best Suzanne

  • Radostina @ Sherpas Design

    Hello, ayman samman!

    The Language Switcher should be disabled before uninstalling our app. If you want you can contact our support team and they will assist you with removing the remaining code.
    Hope this helps!
    Radostina @ Sherpas Design

  • Radostina @ Sherpas Design

    Hello, Iryna!
    The Language Switcher should be disabled before uninstalling our app. If you want you can contact our support team and they will assist you with removing the remaining code.
    Hope this helps!
    Radostina @ Sherpas Design

  • ayman samman

    Hi dear
    my theme is wokiee,
    i uninstall the app(thranslation App ) but language swither still in left top

    how can i remove it.

    regards

  • Iryna

    Hello, I have deleted the app but still have the language switcher on my website. How can I delete it?

  • Radostina @ Sherpas Design

    Hello, Valentino!
    The navigation item translations for your store are under the Translations > Translation of > Link section. All the menu items including the footer menu translations are located there. Please let me know if you need further advice.
    Radostina @ Sherpas Design

  • Valentino

    Hello, How to translate MENU?

  • Radostina @ Sherpas Design

    Hello, Fulvio!
    As long as any third-party application supports the multi-language feature that Shopify released back in December, it should be picked up for translation by Translation Lab. Look for the resources under Translation of > Theme. Try to use the search box to search for the resource in question.
    Bear in mind that our app simply provides the UI interface that allows you to get all the translations provided by Shopify, your theme or any third-party application. If the resources are not there, this means that the app does not support the native store language functionality that Shopify provides. In that case, I would advise you to check with the app developers whether they plan to update their app for the multi-language feature. Let me know if you need any further advice.
    Radostina @ Sherpas Design

  • Fulvio

    hello, is it possible to translate the text from third party apps? and how? (for example, to name one, shopify product reviews, back in stock, etc.).
    Thank you!

  • Radostina @ Sherpas Design

    Hello, Tuna Zeynep PINAR!

    Can you, please, send us a link to your store? You can also contact our support team – they’ll take a closer look at your store and see how the issue can be addressed.

    Best,
    Radostina @ Sherpas Design

  • Radostina @ Sherpas Design

    Hello, Brice!
    Unfortunately, images are not a translatable type in Shopify. You can find a list of translatable resources and types in Shopify here: https://shopify.dev/tutorials/manage-app-translations-with-admin-api#graphql-admin-api-translatable-resource-types.
    If you have any further questions, please let us know.
    Best,
    Radostina @ Sherpas Design

  • Tuna Zeynep PINAR

    Hello. I was wondering is there a way to translate Navigation Menu Names. Not just the links but the actual name of the Navigation. Theme I am using displays the menu name on footer so I need to find a way to translate that.

  • Brice

    Hi!
    Is it possible to have a different image in the homepage slideshow depending on the language?

  • Radostina @ Sherpas Design

    Hi, Laura!
    Please, contact our support team – they’ll take a look at your issue and provide a solution. You can use the form in the app (Help → Support).
    Hope this helps!
    Radostina @ Sherpas Design

  • Laura

    Hi! I translate all site with your app!
    But when I type on search box it redirect me to default lang.
    How can I fix it?

  • Radostina @ Sherpas Design

    Hello, Tomas!
    The way Pagefly works is, it generates the page HTML and liquid in their editor and then writes this code in a page.pagefly.*********.liquid template. This means that your page is not pulling data from the Shopify backend. In other words, it is not taking the title and the description you have in Shopify for the current page. Thus, this page is also bypassing the multi-language support and therefore it is not translated. What you can do is ask Pagefly if and when they are going to support the new Shopify store languages as described here: https://shopify.dev/tutorials/support-multiple-languages-in-apps-and-themes
    Hope this helps,
    Radostina @ Sherpas Design

  • Tomas Juch

    is it possible to translate pages made by pagefly in translation lab?

  • Radostina @ Sherpas Design

    Hello, HMPLB!

    Yes, you can change your primary language in Online Store > Themes > Actions > Edit languages. Our app will adjust to the change once you switch the primary language.
    Hope this helps!
    Radostina @ Sherpas Design

  • HMPLB

    Hi Sherpas Design,

    Thank you for making this great app. I absolutely love it.
    I have one question, is it possible to set a translated language as the default language on your store?

  • Radostina @ Sherpas Design

    Hello, Shu-ti Liao!

    Please, contact our support for assistance with this. They’ll take a look at your store and help resolve the issue :)

    Best,
    Radostina @ Sherpas Design