Translation Lab FAQs

Translation Lab FAQs

1. When clicking on the logo, breadcrumb, cart, or checkout buttons, I am redirected to the default language?

Shopify released its native multi-language support or the so-called store languages back in December 2019. Note: Translation Lab provides only the admin UI to manage the store languages.

To load your store in a different language, you need to load the language-specific URL or the so-called locale URL. For example: https://mystore.myshopify.com/de

Although most themes for Shopify have already been updated to support the store languages as described here, you might be using an old version of your theme.

Themes that have not been updated use relative URLs in their HTML like /cart, /checkout, etc. These relative URLs need to be replaced with the new routes object as described here.

If your theme does not support the store languages and does not make use of the routes liquid object, please contact your theme developers for an update.

 

2. My checkout is not translated?

Please see the answer to the above question. 

 

3. The titles of my recommended or related products sections are not translated?

Please see the answer provided to question #1.

 

4. How to translate the home page of my store?

As every theme is different, the translatable resources provided by Shopify multi-language support might be situated in different places.

Check at Content Translation → Translation Of drop-down menu → Theme for the homepage translations or any theme-specific translations.

 

5. What to do when some translations are missing?

Sometimes, you might not be able to find the resources you want to translate. Usually, these resources are part of your theme. To be able to find these resources, you need to understand how the Shopify store languages feature works with your theme. Note: Translation Lab provides only the admin UI to manage the store languages.

Shopify will go through your theme and pickup every string which is present in your current locale .json file and make it available for translation.

What they also do is find all section settings in the settings_schema.json or in the section liquid files and also make them available for translation. It is important to note that only settings of type text will be available for translation. These settings are usually section titles, subtitles, etc.

So if you are not able to find a particular resource for translation, do look on the Translations → Theme → Sections page in Translation Lab.

 

6. I added the language switcher to my theme, but it is not showing, or it is showing, but it does not look good?

If your language switcher is not showing, it might be because you have only one published language.

Because every theme is different, the language switcher needs a bit of CSS work to make it look native to the current theme. We are gradually adding default styling for the most popular Shopify themes. If you are not happy with how the language switcher looks on your theme, it could be that we have not yet added your theme to the default styles. In that case, contact us for support.

Please note that if you are using a custom theme or a heavily customized version, the language switcher will also have to be customized, which we can do for you but will charge you a small fee.

 

7. I wish to have flags in the language switcher? How do I achieve this?

The language switcher does not currently support flags. Please contact us for support. If you're on the Pro plan, you won't be charged. If you're using the free version of Translation Lab, we will charge you a small fee to customize the language switcher.

 

8. Can I translate everything automatically?

Translation Lab's Pro subscription plan provides you with an option to translate your store automatically.

Our automatic translation uses the Google Translate API with its neural networks AI. This means that your conversions will be as accurate as they can be when done by a smart machine.

 

9. Will the automatic translation work with HTML?

Yes! If you are translating text, which also contains HTML code (product descriptions, for example), the HTML code will be retained, but the actual text will be translated.

With the Pro package, you can translate up to 250,000 characters using this option.

 

10. Does the app provide the option to automatically detect locale?

We are currently adding this feature to the app. In the meantime, please use one of the solutions on this page.

 

11. How to translate the email templates?

This is a known issue in Shopify, but luckily there is a workaround. Please see: Selling in multiple languages

For a notification template to appear under Translation Of → Email Templates in our app, the default message has to be modified. Just add whitespace somewhere in the template and save it. That's it.

 

12. How to change the text of the language switcher drop-down?

You have a few options on what text to display in the language switcher. You will have to edit the translation-lab-language-switcher.liquid file in the Snippets folder.

You are looking for the following code:


option.text = lang.iso_code;

This will show the ISO code of the given language - EN for English, DE for Deutch, RU for Russian.

option.text = lang.name;

This will show the full name of each language in the drop-down translated to the current language - English, Deutch, Russian if your current language is English.

option.text = lang.endonym_name;

This will show the full name of each language in the drop-down translated to the corresponding language - English, Deutsch, Русский (doesn't depend on, which is your current language).

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  • Radostina @ Sherpas Design

    Hello, Zinia Ali!
    Please, contact our support – they’ll have a look at your store and fix the issue.
    Best,
    Radostina @ Sherpas Design

  • Zinia Ali

    Hi, my website is https://borgeseidea.com/.
    After using your app (to translate from italian to english) and delete it I find some problems. In the search-bar I see two title of my product: one in italian and the other in english. How can I solve this problem?

  • Radostina @ Sherpas Design

    Hello, Thomas !
    Unfortunately, alt tags are still a non-translatable resource: https://help.shopify.com/en/manual/sell-online/multilingual-online-store#translated-resource-types-and-fields.
    Bear in mind that Shopify released their multi-language functionality back in December 2019, so more updates might be coming soon. However, at the moment we don’t have any information or ETA.
    Best,
    Radostina @ Sherpas Design

  • Thomas

    Hello, Sherpas Design.

    Is there a way to get an ALT tag on the flags? :)

    Thanks,
    Thomas

  • Radostina @ Sherpas Design

    Hello, Luna!
    Please, contact our support. They’ll have a look at your store and help fix the issue.
    Best,
    Radostina @ Sherpas Design

  • Luna

    Hello
    Suddently Arabic translation page disappeared from our site
    So we went to our site’s dashboard and pressed auto-translate to everything and it’s done
    But in our site we don’t have to option to switch to AR
    why?

  • Radostina @ Sherpas Design

    Hello, Alexandra!
    This is happening because you have to Remove the Integration of the Language Switcher before uninstalling our app. However, as you already uninstalled the app, you can submit a ticket and our support team will remove the remaining code from your theme.
    Best,
    Radostina @ Sherpas Design

  • Alexandra

    Hello,

    I installed the app few weeks ago, but at the end i will not use it. I deleted but i still have the dropdown switcher visible. Can you please explain how can i remove it?

    Regards

  • Radostina @ Sherpas Design

    Hello, Ken!
    Please, contact our support – they’ll have a look at your store and fix the issue.
    Best,
    Radostina @ Sherpas Design

  • Ken

    Hi , may I seek your advice that I could not find the title of footer menu in the translation lab to translate? I suppose I could find it in ‘LINK". In the ’LINK’, I can find the menu items, but no the title of the footer menu.

  • Radostina @ Sherpas Design

    Hello, Joao Sebastiao!
    Please, submit a ticket, so that our support team can have a look at your store and fix the issue!
    Best,
    Radostina @ Sherpas Design

  • Joao Sebastiao

    Hello.

    I need to translate my home page but I cant find the window for that.

    Please do not answer ‘’Because every theme is different your homepage text can be located in different theme locale strings or theme sections.Please look at the Translations > Translation of > Theme section page in Translation Lab.
    As each theme has a big number of theme-specific resources, you can use the search field there to look for the resource with a given text. Hope this helps!’’

    It is not working. I am using Debut theme on shopify. The only think I manage to traslate is my product info..

    Could not found how to translate testimony, any image with text or hero banner in the home page.

    Thank kyou

  • Radostina @ Sherpas Design

    Hello, Manuela!
    Because every theme is different your homepage text can be located in different theme locale strings or theme sections.Please look at the Translations > Translation of > Theme section page in Translation Lab.
    As each theme has a big number of theme-specific resources, you can use the search field there to look for the resource with a given text. Hope this helps!
    Best,
    Radostina @ Sherpas Design

  • Manuela

    I need to translate my home page but I cant find the window for that. is it possible?

  • Radostina @ Sherpas Design

    Hello, Thomas!
    We have disabled the Auto Translate function for the Metafield section as there is a lot of business documentation in there and the Auto Translate can translate some words that should not be translated. If you insist on having your Metafield section translated, and are familiar with exactly what you are doing, we can enable the on-click translation for your store only. Please, contact our support team for more information on the matter!
    Best,
    Radostina @ Sherpas Design

  • Thomas

    Hello,

    If i use your app and begin translating my website. Will the translation automatically translate my SEO text aswell?
    Thanks,
    Thomas

  • Radostina @ Sherpas Design

    Hello, Armando!

    You can downgrade to the Free plan any time you want without your translations being affected. Our app is native to Shopify and its standards regarding the multilanguage functionality. So, even if you delete the app the translations will be stored.

    Hope this helps!
    Radostina @ Sherpas Design

  • Armando

    Hello,

    I’m trying to copy the translations from one website that we have to another website. We thought the import/export option was the right way to do it. However, we need to get the paid version. If we get the paid version only to do this once could we go back to the free version afterwards of do we need to keep the paid version for the imported translations to stay there?

    Thanks,
    Armando

  • Radostina @ Sherpas Design

    Hi, Angelica!
    The Language Switcher should be disabled before uninstalling our app. If you want you can contact our support team and they will assist you with removing the remaining code.
    Hope this helps!
    Radostina @ Sherpas Design

  • Angelica

    Hi, I uninstalled the app, but the language selector remained. How can I solve?
    Thank you.

  • Radostina @ Sherpas Design

    Hello, Lisa!
    That might be happening because you did not disable the Language switcher before uninstalling our app.
    Please, contact our support for assistance – they’ll have a look at your store and remove any residual code.
    Hope this helps,
    Radostina @ Sherpas Design

  • Lisa

    I deleted your app, but the language selector is still there. What do I need to do to remove it?

    Lisa

  • Radostina @ Sherpas Design

    Hi, Jadessah Stewart!

    Because every theme is different your homepage text can be located in different theme locale strings or theme sections.Please look at the Translations > Translation of > Theme section page in Translation Lab.
    As each theme has a big number of theme-specific resources, you can use the search field there to look for the resource with a given text. Let me know if you manage to find it!
    Best,
    Radostina @ Sherpas Design

  • Jadessah Stewart

    Hi,
    I am using Debut Theme. I want to sell in 2 languages: English and French. I had no problems to translate everything in the shop to French. But the content of the Home-page sections are not listed in the Store-language settings. Only Translated resource types and fields are listed there but no content.

    How can I translate the contents of the Home page (“Start-page”)?

    Thank you!

  • Radostina @ Sherpas Design

    Hello, Guldberg!
    Could you, please, submit a ticket so that our support team can have a look at your store?
    Best,
    Radostina @ Sherpas Design