Translation Lab FAQs

Translation Lab FAQs

1. When clicking on the logo, breadcrumb, cart, or checkout buttons, I am redirected to the default language?

Shopify released its native multi-language support or the so-called store languages back in December 2019. Note: Translation Lab provides only the admin UI to manage the store languages.

To load your store in a different language, you need to load the language-specific URL or the so-called locale URL. For example: https://mystore.myshopify.com/de

Although most themes for Shopify have already been updated to support the store languages as described here, you might be using an old version of your theme.

Themes that have not been updated use relative URLs in their HTML like /cart, /checkout, etc. These relative URLs need to be replaced with the new routes object as described here.

If your theme does not support the store languages and does not make use of the routes liquid object, please contact your theme developers for an update.

 

2. My checkout is not translated?

Please see the answer to the above question. 

 

3. The titles of my recommended or related products sections are not translated?

Please see the answer provided to question #1.

 

4. How to translate the home page of my store?

As every theme is different, the translatable resources provided by Shopify multi-language support might be situated in different places.

Check at Content Translation → Translation Of drop-down menu → Theme for the homepage translations or any theme-specific translations.

 

5. What to do when some translations are missing?

Sometimes, you might not be able to find the resources you want to translate. Usually, these resources are part of your theme. To be able to find these resources, you need to understand how the Shopify store languages feature works with your theme. Note: Translation Lab provides only the admin UI to manage the store languages.

Shopify will go through your theme and pickup every string which is present in your current locale .json file and make it available for translation.

What they also do is find all section settings in the settings_schema.json or in the section liquid files and also make them available for translation. It is important to note that only settings of type text will be available for translation. These settings are usually section titles, subtitles, etc.

So if you are not able to find a particular resource for translation, do look on the Translations → Theme → Sections page in Translation Lab.

 

6. I added the language switcher to my theme, but it is not showing, or it is showing, but it does not look good?

If your language switcher is not showing, it might be because you have only one published language.

Because every theme is different, the language switcher needs a bit of CSS work to make it look native to the current theme. We are gradually adding default styling for the most popular Shopify themes. If you are not happy with how the language switcher looks on your theme, it could be that we have not yet added your theme to the default styles. In that case, contact us for support.

Please note that if you are using a custom theme or a heavily customized version, the language switcher will also have to be customized, which we can do for you but will charge you a small fee.

 

7. I wish to have flags in the language switcher? How do I achieve this?

The language switcher does not currently support flags. Please contact us for support. If you're on the Pro plan, you won't be charged. If you're using the free version of Translation Lab, we will charge you a small fee to customize the language switcher.

 

8. Can I translate everything automatically?

Translation Lab's Pro subscription plan provides you with an option to translate your store automatically.

Our automatic translation uses the Google Translate API with its neural networks AI. This means that your conversions will be as accurate as they can be when done by a smart machine.

 

9. Will the automatic translation work with HTML?

Yes! If you are translating text, which also contains HTML code (product descriptions, for example), the HTML code will be retained, but the actual text will be translated.

With the Pro package, you can translate up to 250,000 characters using this option.

 

10. Does the app provide the option to automatically detect locale?

We are currently adding this feature to the app. In the meantime, please use one of the solutions on this page.

 

11. How to translate the email templates?

This is a known issue in Shopify, but luckily there is a workaround. Please see: Selling in multiple languages

For a notification template to appear under Translation Of → Email Templates in our app, the default message has to be modified. Just add whitespace somewhere in the template and save it. That's it.

 

12. How to change the text of the language switcher drop-down?

You have a few options on what text to display in the language switcher. You will have to edit the translation-lab-language-switcher.liquid file in the Snippets folder.

You are looking for the following code:


option.text = lang.iso_code;

This will show the ISO code of the given language - EN for English, DE for Deutch, RU for Russian.

option.text = lang.name;

This will show the full name of each language in the drop-down translated to the current language - English, Deutch, Russian if your current language is English.

option.text = lang.endonym_name;

This will show the full name of each language in the drop-down translated to the corresponding language - English, Deutsch, Русский (doesn't depend on, which is your current language).

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  • Radostina @ Sherpas Design

    Hello, Tiago!
    Bear in mind that our app simply provides the UI interface that allows you to get all the translations provided by Shopify, your theme, or any third-party application.
    Shopify automatically adds meta tags and hreflang tags, and includes all published languages in sitemaps, which helps search engines detect the different languages on your store.
    Also, Translation Lab seamlessly integrates with Smart SEO and other SEO apps in the Shopify app store.
    Hope this helps,
    Radostina @ Sherpas Design

  • Tiago

    Do Translation Lab haves any advantages in terms of SEO?

    Could you give some examples of how this application can give SEO advantages?

  • Radostina @ Sherpas Design

    Hello, Matthew!
    Please, contact our support for assistance with this!
    Best,
    Radostina @ Sherpas Design

  • Matthew

    Hi There,
    my question is, is it possible to show only the flags without language code/names in the drop-down-menu on top of the header?
    Cheers
    Matthew

  • Radostina @ Sherpas Design

    Hello, Tara!
    If you’re on the Pro plan, you can import translations (.csv). Regarding third-party apps: as long as any third-party application supports the multi-language feature, it should be picked up for translation by Translation Lab. Look for the resources under Translation of > Theme. Try to use the search box to search for the resource in question. Bear in mind that our app simply provides the UI interface that allows you to get all the translations provided by Shopify, your theme, or any third-party application. If the resources are not there, this means that the app does not support the native store language functionality that Shopify provides. In that case, I would advise you to check with the app developers whether they plan to update their app for the multi-language feature.
    Hope this helps! If you have further questions, please, contact our support!
    Best,
    Radostina @ Sherpas Design

  • Tara

    Hi, Do you support importing translation(.xlsx) and translating third-party apps? Thanks
    https://www.hai-swimwear.com/zh-tw

  • Radostina @ Sherpas Design

    Hello, Hennegrave!
    Unfortunately, product tags are still a non-translatable resource: https://help.shopify.com/en/manual/sell-online/multilingual-online-store#translated-resource-types-and-fields
    Bear in mind that Shopify released their multi-language functionality back in December 2019, so more updates might be coming soon. However, at the moment we don’t have any information or ETA.
    Radostina @ Sherpas Design

  • Hennegrave

    Hello,

    I would like to know where are the product tags to translate.

    Kind Regards,

  • Radostina @ Sherpas Design

    Hello, Rosa Goh!
    The free version of the app allows you to translate your store manually.
    Translation Lab’s Pro subscription plan provides you with an option to automatically translate your store. The character limit is for the automated and click translations.

    Extra Credits are available in case you need more characters. With the Pro plan, you can buy
    300K additional characters for $9.99. With the Free plan, you can buy
    200K additional characters for $9.99.

    You can learn more about our pricing here: https://sherpas.design/pages/translation-lab-plans

    Hope this helps!
    Radostina @ Sherpas Design

  • Rosa Goh

    Hi , may I know what happens if I have more than 50K words ( 300K characters ) ?
    Are those manually translated by myself count towards the total ?
    I will like to do Chinese Simplified for China market. Will the translation still works in China since it is using Google translation platform?

  • Radostina @ Sherpas Design

    Hello, Sebastian!
    Please, contact our support for assistance with this!
    Best,
    Radostina @ Sherpas Design

  • Sebastian

    Hello,

    I would like to know where are the product tags to translate.

    Kind Regards,

  • Radostina @ Sherpas Design

    Hello, Abdullah Riaz!
    Please, contact our support for assistance with this!
    Best,
    Radostina @ Sherpas Design

  • Abdullah Riaz

    I did some changes in the body_html which I don’t want any more. How can I reset everything? I have tried reinstalling it. I have also tried removing the integration. I just want it to be as default. Like it was for the first time when I installed it. Kindly help me with this.

  • Radostina @ Sherpas Design

    Hello, Alain!
    Please, contact our support – they’ll have a look at your store and fix the issue!
    Best,
    Radostina @ Sherpas Design

  • Alain

    Good day,

    I have a problem where the language switcher is hovering ontop of my currency selector. I would like to put the language switcher in the menu bar (I use the express theme for my store layout). Could you help me accomplish this?

    Kind regard.

  • Radostina @ Sherpas Design

    Hello, Guillem!
    I believe you’ve already contacted our support – they’ll have a look at your store and fix the issue!
    Best,
    Radostina @ Sherpas Design

  • Guillem

    Hi, I have 4 languages translated and published and every time I change the language it seems to load the url of the correct language but a redirect is generated and redirects to the main url. How can i fix this?

    Best,

  • Radostina @ Sherpas Design

    Hello, Oleksandra Natolochna!
    Please, contact our support – they’ll have a look at your store and fix the issue!
    Best,
    Radostina @ Sherpas Design

  • Oleksandra Natolochna

    Hi, I am running a shopify-shop, name ukrainianhandmade.com and I am getting following message, when I try to start translation lab: {"error":“Index was outside the bounds of the array.”}.
    App doesn´t open and I have no idea what has happened and what I can do. Can you help me, please.
    Best regards
    Oleksandra

  • Radostina @ Sherpas Design

    Hello, Asim Syed!
    Please, contact our support – they’ll have a look at your store and fix the issue!
    Best,
    Radostina @ Sherpas Design

  • Asim Syed

    Hi There we have a top bar message on our website which previously used to say free shipping over $120 and Translation lab translated that into french but now we have changed the threshold from 120 to 50 but when go to make this change Translation lab still detects the fold free shipping message can you please look into this.

  • Radostina @ Sherpas Design

    Hello, Mehdi!
    Please, submit a ticket – someone from our support team will have a look at your store and fix the issue!
    Best,
    Radostina @ Sherpas Design

  • Mehdi

    Hello!

    The language selector does not work.

    If I use custom location, it shows only German, but non of the other 4 languages.

    But I prefer Header integrations. This does not show it at all.

    The problem is weird. In the admin area in the them configurator, it shows the selectors both ways. But in the actual online shop it does not show the header selector at all. And when I select custom location, it shows only German….

  • Radostina @ Sherpas Design

    Hello, Alex!
    I believe you’ve already contacted our support team – they’ll take care of your issue :)
    Best,
    Radostina @ Sherpas Design